Return & Exchange Policy

🔄 Return & Exchange Conditions

• Product must be in original condition, no human damage or visible scratches
• All accessories, packaging, and manuals must be included
• Returns not due to product quality issues are at the buyer's shipping cost

📝 Return & Exchange Process

1. Contact our support team (support@tidebeats.com) with your order number and reason for return
2. After confirmation, you will receive a return authorization and return address
3. Ship the product back and provide the tracking number
4. We will inspect the returned item within 3 business days
5. After inspection passes, replacements ship immediately / refunds are processed

💳 Refund Information

• Refunds will be issued to the original payment method within 5-7 business days after inspection
• International orders may have longer refund times depending on the bank
• Refund amount is based on the actual amount paid (coupons excluded)

❌ Non-Returnable Items

• Products with visible human damage, water damage, or signs of disassembly
• Missing accessories or packaging
• Custom/OEM orders (except for quality issues)