Frequently Asked Questions
Common questions about TIDEBEATS products and services
📦 Shipping & Delivery
Q: How long does shipping take?
A: In-stock items ship within 48 hours. OEM/custom orders take 7-30 days depending on quantity.
A: In-stock items ship within 48 hours. OEM/custom orders take 7-30 days depending on quantity.
Q: Which carriers do you use?
A: Small parcels via SF Express/DHL/UPS. Bulk orders by sea or air freight. Economy and express options available.
A: Small parcels via SF Express/DHL/UPS. Bulk orders by sea or air freight. Economy and express options available.
Q: Do you ship internationally?
A: Yes, we ship worldwide. DHL/FedEx delivers to most countries.
A: Yes, we ship worldwide. DHL/FedEx delivers to most countries.
🛠️ Product & Warranty
Q: Do your products have a warranty?
A: Yes, all products come with a 12-month warranty. Free replacement for non-human damage.
A: Yes, all products come with a 12-month warranty. Free replacement for non-human damage.
Q: How do I contact after-sales support?
A: Email support@tidebeats.com. We respond within 24 hours.
A: Email support@tidebeats.com. We respond within 24 hours.
Q: Do you accept returns?
A: Yes, as long as the product is in resellable condition. Contact our support team for details.
A: Yes, as long as the product is in resellable condition. Contact our support team for details.
🤝 Wholesale & Custom Orders
Q: What is the minimum order quantity (MOQ)?
A: Standard models: 100 units. OEM/ODM: 500-1000 units. Contact sales for details.
A: Standard models: 100 units. OEM/ODM: 500-1000 units. Contact sales for details.
Q: Can I put my own brand on the products?
A: Yes! We support OEM/ODM including custom packaging, manuals, and silk-screen logos.
A: Yes! We support OEM/ODM including custom packaging, manuals, and silk-screen logos.
Q: Do you provide product certifications?
A: Yes. CE, FCC, ROHS certification documents are provided with each shipment.
A: Yes. CE, FCC, ROHS certification documents are provided with each shipment.